Blog

Case Study: Rapid Response When Disaster Strikes

July 29th, 2010

Case Study: Rapid Response When Disaster Strikes

The Damage:
When fire destroyed all 20 apartments in the 42,000-sq.-ft. Enclave apartment building, Coastal Reconstruction Group reacted quickly and played an integral role in the rebuilding process.

The Response:
Enclave’s membership in Coastal’s Rapid Response program allowed Coastal to manage the damage assessment; facilitate immediate, on-site safety measures such as security fencing; and oversee complete demolition on the property including sub-ground and plumbing.

The Reputation:
The owner of Enclave at Mountain Brook, refers to Coastal Reconstruction Group as its “go-to contractor.” The reputation and rapport Coastal maintains with insurance adjusters helped to streamline the claims negotiation and scope approval process, resulting in a more cost-effective rebuild.

To learn more about Rapid Response, please call (877) 708-5501 or visit http://www.coastalreconstruction.com/rapid-response.


Disaster Preparedness Tips from Scott McCurdy #10

July 27th, 2010

Check vacant units prior to storm — Shut off power, water, and other utilities.

It is very important to know which units on your property are vacant. Shut off all electric breakers, turn off water to unit, and disable gas utilities if possible. Remember, vacant units cannot report damage after the storm passes, so be pro-active and immediately check the vacant areas to ensure that no damage was sustained.


Hurricanes and Oil Don’t Mix

July 22nd, 2010

Insurance Implications of the Gulf Oil Spill

Most times “Oil and water don’t mix”…until now. With hurricane season just underway and oil still gushing into the Gulf of Mexico, it might only be a matter of time before oil and water do mix to create a potential insurance claim. So, if oil ends up in/on your insureds’ property, is it covered?

First, it is important to note that insurance policies differ. Therefore, the discussions herein are restricted to standard ISO coverage forms. Insurance practitioners and policyholders must consult the specific policy which insures the damaged property in order to make a final determination as to whether or not there is coverage. Also, in many instances, coverage will be fact dependent and the necessary generalizations in a coverage discussion such as this may or may not apply to your insured’s specific circumstances and policy forms.

Fundamental to any direct property damage claim is the requirement for damage to covered property by a covered cause of loss. (Note: Some indirect coverages such as business income may only require damage to property – not necessarily covered property – to trigger coverage.)

Numerous coverage provisions of the current ISO HO 00 03 Homeowners policy and the ISO CP 00 10 Commercial Property coverage form could come into play in a hurricane, such as direct property damage, loss arising from orders of civil authority, additional living expenses, business income and extra expenses, debris removal, and so forth.

However, all these coverage provisions require that there first be damage by a covered cause of loss. Therefore, the key to determining whether or not any of these various coverage provisions would apply to a hurricane-and-oil loss would hinge on what role the hurricane played in putting oil into or onto an insured’s covered property.

Since damage by a hurricane has a water component and a windstorm component, each requires examination.

Read the full article HERE.

Article Source: Independent Insurance Agents and Brokers of America


Disaster Preparedness Tips from Scott McCurdy #9

July 20th, 2010

Know ahead of time what to do with displaced residents.

It is very important for property managers to have a plan for what you will do with residents that have been displaced from this residences due to damage. Trying to come up with proper plan in the heat of the battle is a bad idea. Have a definite game plan ahead of time and make sure your staff is aware of their specific roles. The time to plan is NOW!


Property Managers: Disaster Preparedness for All Elements Begins Now

July 14th, 2010

Natural disasters occur every day and cause billions of dollars in property damage annually. When destructive elements like rain, wind, lightning and hail strike, the result can be roof and structural damage, water intrusion, mold, electrical failures, plumbing problems…the list goes on.

In the midst of a weather emergency, coordinating restoration for an entire community is a daunting task. More often than not, multifamily developments face two separate losses – both to individual homes and exterior damage to common areas. Thus, it is critical to plan ahead.

Organize and Communicate
It’s difficult to remain calm when faced with impending disaster, and once a threat is identified, it’s easy to panic – rushing to buy supplies and secure buildings. But often, one major precaution is overlooked: forming a plan for remediation in the event damage occurs. Making arrangements beforehand will help get the community back to normal as efficiently as possible. With that in mind, establish an emergency plan to prepare for the following:

  • Hurricanes: Though they can be deadly, hurricanes are one of the few threats that provide advance notice. Make sure residents are well-informed – by sending out a list of supplies and/or organizing community informational meetings prior to the storm. Also, find out if there are any elderly or disabled residents who need extra help to prepare.
  • Tornados, Thunderstorms and Flooding: Wind and water damage from these storms can result in a litany of problems: fallen trees, broken windows, roof damage and mold. Since there is little time to prepare, make sure you have established an emergency communication plan for residents to follow.
  • Fire: A fire in one condominium unit can displace residents in an entire building. Unfortunately, the only fix is to begin remediation immediately. Enlist a reputable general contractor who will be on-call for emergencies.

Create the Plan
When dealing with hundreds of homes, repairs must be completed promptly to both decrease resident displacement and mitigate general hazards.
While the actions of each individual homeowner or tenant can’t be controlled, easy-to-follow instructions can be provided. Ask the following questions before drafting an emergency plan:

  • Is there a resident checklist? The list, which should be updated annually, should include important phone numbers (e.g., local police and Red Cross), as well as any pertinent guidelines to follow during a severe weather situation. If applicable, identify a safe room in each home (or ask residents to identify their own) and designate a meeting spot where they can gather after a storm.
  • Will insurance cover that? Find out now, before repairs are needed. In most multifamily developments, the individual owner and the community itself will have separate insurance policies, and often both policies are utilized to cover the damaged areas. To ensure the fastest possible rebuild, ask all homeowners to review their policies – and share with them what is covered under the “master policy.” Be familiar with insurance deductibles for all claims.
  • Is there anything else I can do? Even with the best preparation, damage can’t be prevented, but its effects can be minimized. Cover torn-off roofs and broken windows with tarps and plywood – and, if water is the issue, use large fans to dry-out homes faster. To ensure the quickest recovery, establish a relationship with a disaster contractor – and encourage residents to do the same.
    • Choosing a Disaster Contractor
      Searching for a reputable contractor after a natural disaster occurs increases the chances for fraud and price gouging – especially if the destruction is widespread. Securing that relationship in advance reduces that risk and alleviates tough decision making during an already chaotic time.

      Therefore, one of the most important preemptive measures a property manager can make is contacting a disaster contractor. Damaged roofs and walls, broken windows, flooding and mold require companies with different expertise. Disaster contractors can bundle all these services – even coordinating multiple sub-contractors for their clients, if needed – thereby eliminating extra hassle. Beyond being equipped to handle building repairs and complications from water intrusion, (like mold, for example), these companies are well-versed in working with insurance agencies to settle claims efficiently. In addition, many of them stockpile basic supplies like lumber and tarps. Also, early enrollment allows for a property survey ahead of time to note emergency electricity and water shut-offs for each building, among other preparatory measures.

      Keep in mind that restoration can take anywhere from a couple weeks to a few months to finish. Because the hired contractor is going to become part of the property’s daily operations throughout the duration of repairs, make sure it’s a company you’re comfortable working with – and working around. Begin researching now, enroll for appropriate services and ride out any storm season with confidence.

      Final Steps to Secure the Community
      In addition to forming a relationship with a disaster contractor, follow these precautions:

      • Review insurance policies for any new clauses. For example, some companies no longer cover homes that have been vacant for more than 30 days.
      • Become familiar with insurance deductibles for all claims.
      • Make sure the insurance policy includes Law and Ordinance (Code Upgrade) provisions.
      • Encourage renters to purchase renter’s insurance.
      • Check vacant units prior to the storm, and shut off their power and water.
      • Keep an updated list of disabled residents and their addresses.
      • Make sure shrubs and trees are trimmed to reduce potential debris.
      • If a swimming pool is on property, place pool furniture in it.

      About the Author
      Scott McCurdy is co-owner of Coastal Reconstruction Group and is active in more than 19 trade associations, including NARPM. With his vast experience in insurance mitigation, disaster preparedness and remediation from wind, water, mold, fire and termite damage, Scott is an expert resource on disaster recovery and building restoration.
      Coastal Reconstruction’s Rapid Response services provide post-disaster reconstruction to residential and commercial structures throughout the Southeastern U.S. For more information, call (877) 708-5501 or visit www.coastalreconstruction.com.


Disaster Preparedness Tips from Scott McCurdy #8

July 14th, 2010

Establish a relationship with a Disaster Contractor.

Begin researching today. Find a general contractor who specializes in disaster restoration and is knowledgeable about handling insurance claims. When disaster strikes, knowing that you have a contractor on-call is priceless.

To find out how to receive a cost-free membership to Coastal’s Rapid Response Program, click HERE.


To track all named storms and potential for development, bookmark the Storm Tracker page at http://www.coastalreconstruction.com/storm-tracker.


It CAN Happen to You!

July 12th, 2010

According to the National Hurricane Survival Initiative, coastal residents are complacent about this upcoming hurricane season.

From the article:

Even in Florida, the state with the longest coastline that historically has been battered by killer storms, one in three residents say they have no family disaster plan or hurricane survival kit.

This past May, Mason-Dixon Polling and Research conducted a National Hurricane Survival Initiative survey of residents from Virginia to Texas who live within 30 miles of the coast. Among the most alarming findings:

  • 45 percent said they don’t feel vulnerable to a hurricane or related tornado or flooding
  • 47 percent have no hurricane survival kit
  • 13 percent said they might not or would not evacuate even if ordered to leave, yet nearly half live in evacuation zones

As disaster contractors, we see devastation daily. Don’t think “it can’t happen to you.” It can – so be prepared, plan ahead, buy supplies and establish a relationship with a contractor to fast-track repair and recovery.


Hurricane Checklist

July 9th, 2010

The Atlantic hurricane season has already produced its first named storm, Alex. As the season progresses, more tropical disturbances may occur. Are you prepared? In the event a major storm heads to your area, planning ahead and buying supplies will save time – and headache – later.

Make sure you have the following on site:

  • Batteries
  • Flashlights
  • Canned goods
  • Battery-powered generator
  • Battery-operated radio
  • Plenty of fresh drinking water (at least one gallon per person, per day)
  • Gas
  • Cash
  • First aid kit
  • Manual can opener
  • Essential medicines
  • Coolers

Please visit the National Hurricane Center’s website for a complete list.


Highlights from the FALA Disaster Preparedness Seminar

July 6th, 2010

On July 1, Scott McCurdy of Coastal Reconstruction Group teamed up with Ron D’Addio of Plastridge Insurance for one of several disaster preparedness seminars for the Florida Assisted Living Association (FALA).

Highlights from this session included:

  • Many companies don’t a disaster preparedness plan in place so we were able to get them on the right track!
  • Got to see many of our great clients from Florida and Georgia.
  • Meeting some new faces, such as Herman from Ambling Management!

Scott is no stranger to leading these seminars. As a member of trade organizations including FALA, the Apartment Association of Greater Orlando (AAGO), the Florida Association of Residential Property Managers (FARPM) and First Coast Apartment Association (FCAA), he regularly provides tips about disaster preparedness, as well as insurance “do’s” and “don’ts.”

If you’re interested in having Scott speak at your next event, please call Coastal Reconstruction Group at (877) 708-5501.


Fire Safety for the Fourth of July

July 2nd, 2010

The Fourth of July is a time for celebrating the country’s independence – lazy days in the summer sun – and of course, fireworks. To help you and your family have a safe holiday, keep in mind the following guidelines from the National Council on Firework Safety:

  • Use fireworks outdoors only.
  • Obey all local laws. Do not use fireworks if they are illegal in your area.
  • Always have water handy.
  • Only use fireworks as intended; don’t alter them in any way.
  • Never relight a “dud.” Wait 20 minutes and then soak it in a bucket of water.
  • Use common sense. Spectators should keep a safe distance from the fireworks.
  • Alcohol and fireworks do not mix. Make sure the person lighting the fireworks is sober.
  • Do not ever use homemade fireworks or illegal explosives.

Be aware: Fireworks can lead to devastating fires. Celebrate safely – and have a Happy Fourth of July!